Shipping policy
Trailside Shipping Policy
Effective Date: June 2026 Contact: trailsidesupport@gmail.com Website: shoptrailside.com
⚠️ Important Notice — Current High Demand
Tick season has driven significantly higher demand than we anticipated. As Lone Star tick and Alpha-Gal Syndrome awareness grows, Trailside orders have increased substantially. We're working as fast as we can to keep every customer protected.
What this means for you:
- Standard processing time during high-demand periods: 3–7 business days (vs. our usual 1–3)
- Total estimated delivery: 7–14 business days from order placement
- We update tracking the moment your order ships
- We will not silently delay your order — if a delay extends beyond our estimate, we'll email you proactively
If your order is taking longer than expected, please reach out to us at trailsidesupport@gmail.com with your order number. We'll review your situation directly and make it right.
We appreciate your patience. The reason our product is in demand is the same reason we built it: families need real protection now, not later.
Processing Time
| Order Volume | Processing Time |
|---|---|
| Normal demand | 1–3 business days |
| Current high-demand period (May–September 2026) | 3–7 business days |
| Pre-orders / Backorders | As stated at checkout |
Processing time is the time it takes us to prepare your order before it ships. Orders placed Friday after 12pm CT, Saturday, Sunday, or U.S. federal holidays begin processing the next business day.
Shipping Methods and Estimated Delivery
Free shipping on all U.S. bundle orders. We ship to all 50 U.S. states with no minimum order required.
| Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping (USPS / UPS Ground) | 3–7 business days |
$7.99. Free shipping — with any bundles. |
Total estimated delivery = Processing time + Transit time.
Example during high-demand season: order placed Monday → ships within 3–7 business days → arrives 3–7 business days after shipment → total time approximately 7–14 business days.
Why Essential Oil Sprays Ship a Specific Way
Trailside contains plant-based essential oils (cedarwood, rosemary, lemongrass, peppermint, geraniol). Under federal shipping regulations, products containing essential oils may be restricted from air transport in certain quantities, and some routes use ground-only carriers. This may extend transit times for customers in Alaska, Hawaii, and U.S. territories by an additional 2–5 business days.
Tracking Your Order
You'll receive an email confirmation when your order ships, including a tracking number. Tracking updates may take 24–48 hours to appear in the carrier's system.
If you don't see tracking updates within 3 business days of receiving the shipment confirmation, email trailsidesupport@gmail.com with your order number and we'll investigate.
Delivery Issues
Lost or Stolen Packages
Once Trailside hands your package to the shipping carrier, title and risk of loss transfers to you. We recommend:
- Selecting a secure delivery address (porch theft is common during tick season)
- Adding delivery instructions through your carrier (UPS My Choice, USPS Informed Delivery)
If your tracking shows the package was delivered but you didn't receive it:
- Wait 24 hours (carriers sometimes mark "delivered" early)
- Check with neighbors and household members
- File a claim with the shipping carrier
- Email us at trailsidesupport@gmail.com — we'll do our best to help, though we cannot guarantee a free replacement for confirmed-delivered packages
Damaged Packages
If your package arrives damaged or the product is leaking:
- Take photos within 24 hours of receiving the package
- Email trailsidesupport@gmail.com with photos and your order number
- We'll ship a free replacement at no cost. You don't need to return the damaged product.
Incorrect Address
If you entered an incorrect address at checkout, contact us at trailsidesupport@gmail.com before your order ships. Once shipped, we cannot reroute a package, and any reshipment to a corrected address will be at your expense.
International Shipping
At this time, Trailside ships only within the United States. We are working on expanding to Canada and select European countries in late 2026. If you'd like to be notified when international shipping opens, email trailsidesupport@gmail.com.
Returns & Refunds
For details on our 30-day satisfaction guarantee, see our Refund Policy.
Questions?
Email trailsidesupport@gmail.com anytime. We answer within 1–2 business days, Monday through Friday.
— The Trailside team shoptrailside.com